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How To Place an Order

To place an order, click on the ‘order’ tab. On the left, you can see a list of users. Choose the student you wish to order for first. Orders must be placed separately for each student. Below students, you can select ‘portions’. Choose a portion, then go to a date and select a menu item. A popup appears to the left with a description of the selected menu item. Be sure to add each menu item to your cart. To add multiple items at the same time, hold down the ‘shift’ key while clicking on menu options. This will add all the options you click to your cart at the same time. When you are done ordering, click ‘checkout’. Here, you can review your order and your total. Next, click ‘pay now’. This will transfer you to the Paypal website, where you can login to Paypal, or pay with credit or Debit. After payment, you will receive an email reciept with a summary of your order and an appreciation...

How To Manage Your Order History and Calendar

To view your order history, click on the ‘history’ tab. If you choose ‘list view,’ you will see a list of every item ordered for your student. If you go back to the ‘history’ tab and click ‘calendar view,’ you can generate a calendar history for each of your students. Just select the month, the student, and then click ‘submit’. If you use Google or Outlook, you can synchronize your calendar with your students’ lunch orders. Click on the ‘history’ tab, and then click on ‘calendar subscription’. Each of your students’ names will show a URL address. Just copy and pastes this URL into the ‘subscription URL’ field on your calendar application. Remember to tell you calendar to refresh itself every week or...

How To Create a New Account

Welcome to the Hotlunchonline ordering system. For the video tutorials we will be using Denver School Lunch as an example. When you go to your school’s website, select ‘setup lunch account’; however this may be set up differently for each school. Just look for the hot lunch link. When you get to the Setup page, choose a login. The rules for login are that your Login must be between 6 and 15 characters, and must contain only letters or numbers (no punctuation or spaces allowed). The rules for a password are your Password must be between 6 and 15 characters, and must contain at least one number. Enter your email, and choose a security question, and an answer. Click ‘register’ to create a new account. This brings you to a welcome message with information on how to add a student and place an order. If you have questions, support information is here at the bottom. The News section is customized for each school, so check back here for...

How To Cancel an Order

To cancel an order, click on the ‘order’ tab. Go to the date that you want to cancel, and click on the menu item you have ordered, which will be highlighted. This will bring up a window to the left, and at the bottom you can select ‘Credit Purchase’. Then you can go back to the top of the calendar, and see the amount that has been credited to your...

How To Add a Student

Now that you have created a new account, you need to add a student. Click on the ‘student’ tab. Then click on ‘create a new student’. Select your school and grade. Enter the first and last name, and click ‘submit’. If you make a mistake, just click...

Convenience

Being convenient means saving time and energy for everyone involved. Let’s take a look how Hot Lunch Online works for all the different users. Parents enjoy the ease of use of Hot Lunch Online. From the simple login to the secure payment options it is intuitive. Parents can see where ther money is going unlike systems that you load an amount and it is deducted at point of sale (POS) The issue here is that parents don’t know what there kids are eating and how their money is spent. With Hot Lunch Online parents can help select the meals and beverages they want their students to enjoy. Parents can order anytime within the school’s parameters so there are not as arbitrary deadlines. Parents have the ability to credit their accounts within the guidelines set up by the school. The menus are easy to read, contain complete descriptions and may be printed at home. Of course it’s easy to check your order on line and save paper. For schools that use Hot Lunch Online the administrators love the online features of parents setting up their own accounts and placing their own orders. There is no paper menu to copy and distribute saving time and money. There are no more checks to collect or lunch money to be deposited in the bank and no more problems with checks clearing the bank. Creating menus is easy and fast with the Meal Builder feature.The school administrator can create the daily user list with one click and print or email the lists. Schools can also communicate with the parents via the NEWS section and...

Save fees with Hot Lunch Online

Most online ordering systems charge a flat percentage of gross sales. They typically range from 3% to 7% and they typically include your credit card or gateway fees. Credit card fees are usually based on a transaction fee plus a percentage of gross sales. So when the ordering software tacks a percentage on top the school or caterer now has a fixed increase on gross sales of 3%-7%. At Hot Lunch Online we are a little different. Our low price of .07 per meal is separate from your credit card fees or gateway fees. If a meal cost $2.50 you will pay.07 which is 3%. However when meals cost more let’s say $4.00 than that .07 fee is only 1.75 percent. This is a significant savings on a 3 fee, however it is a HUGE savings over a 7% fee. The other significant savings is by having free add ons with a meal purchase so if a student orders a meal and a milk the fee of .07 is on the meal only. If you are paying 3% you pay 3% of the meal price and 3% of the milk price. The school or caterer may also add a service fee onto the menu cost to cover the fees if they choose. When you take a close look Hot Lunch Online is the best developed and least expensive option to purchase meals...

Free and Reduced Meal Program

We are happy to announce full compatibility with the governments free and reduced meal program. This allows public schools and other participating programs to freely use Hot Lunch Online. What does this mean for caterers? If you provide food service for a school with a free and reduced meal program you can now offer confidential service included in your Hot Lunch Online system. Help the schools save money by producing accurate counts while protecting confidential information. Call or email for a demonstration of what we can do for...